The Grand Rapids Public Schools Management Information Systems Department is responsible for providing administration, support and training on all information technology related systems throughout the district. MIS provides design, implementation, maintenance, and support for over 36,000 devices.
The department is comprised of 22 highly qualified IT professionals that are divided into the following functional teams:
Help Desk – This group consists of five dedicated specialists that assist customers with telephone support for everything from printers to personal computers to tablet devices to software help. If these trained professionals can’t resolve your issue they turn it over to the PC Technicians.
PC Technicians – Headed up by Ray Johnson, this group of individuals have years of experience and extensive knowledge of anything technology related. They provide on-site repair and support for computer systems, associated software, and attached peripherals. The PC Technicians work very closely with the Help Desk and the Network Administration team.
Network Administration– Headed up by Craig Ghareeb, this team deals with anything related to the network and its operation. GRPS's WAN connects the district's 50+ sites with high-speed Internet, Voice, Video, and many other services. The network team also supports the VOIP telephone system and coordinates closely with the Help Desk and PC Technicians.
Instructional Support– Carol Glanville leads our Instructional Support team with Instructional Technologists assigned to various buildings in the district. These IT’s provide professional development and work closely with teachers on integrating technology into their curriculum.
The Management Information Systems Department is committed to providing outstanding technology resources for all GRPS staff and students in support of K-12 public education.